Shipping Policy

Shipping Policy

Effective Date: January 6, 2026
Last Updated: January 6, 2026

At Westline Official, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy provides detailed information about our shipping methods, processing times, delivery expectations, and shipping-related terms and conditions.

Please read this policy carefully before placing an order. By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. SHIPPING OVERVIEW

We offer reliable shipping services to customers throughout the United States. Our shipping process is designed to get your products to you as quickly as possible while maintaining quality and care in handling.

1.1 Key Shipping Information

  • Processing Time: 1-3 business days

  • Shipping Time: 13-20 business days (Standard Shipping)

  • Total Delivery Time: 13-20 business days from order placement to delivery

  • Shipping Cost: FREE Standard Shipping on all orders (no minimum purchase required)

  • Shipping Destinations: United States only (all 50 states)

  • Tracking: Provided for all shipments via email

2. PROCESSING TIME

2.1 What is Processing Time?

Processing time is the period between when you place your order and when it is shipped from our fulfillment center. During this time, we:

  • Verify and confirm your order details

  • Process your payment securely

  • Conduct fraud prevention screening

  • Coordinate with our fulfillment partners (WIIO and SANYU)

  • Prepare your items for shipment

  • Package your order securely

  • Generate shipping labels and tracking information

  • Hand off your package to the shipping carrier

2.2 Standard Processing Time

Orders are typically processed within 1-3 business days (Monday through Friday, excluding U.S. federal holidays).

Business Days Defined: Monday through Friday, excluding:

  • New Year's Day

  • Martin Luther King Jr. Day

  • Presidents' Day

  • Memorial Day

  • Independence Day (July 4th)

  • Labor Day

  • Columbus Day

  • Veterans Day

  • Thanksgiving Day

  • Christmas Day

2.3 Factors Affecting Processing Time

Processing time may be extended due to:

  • High Order Volume: During peak seasons (Black Friday, Cyber Monday, holidays), processing may take up to 5-7 business days

  • Payment Verification: Additional time may be required to verify payment information or address fraud concerns

  • Inventory Availability: If an item is temporarily out of stock with our supplier, we will notify you of delays

  • Customization Requests: Special requests may require additional processing time

  • Weekends and Holidays: Orders placed on weekends or holidays begin processing on the next business day

2.4 Order Cutoff Times

To ensure same-day processing (when possible), orders should be placed before 12:00 PM MST (Mountain Standard Time) on business days. Orders placed after this time or on weekends/holidays will begin processing on the next business day.

2.5 Processing Notifications

You will receive email notifications at key stages:

  • Order Confirmation: Immediately after placing your order (confirms receipt, not shipment)

  • Processing Update: When your order enters processing with our fulfillment partner

  • Shipping Confirmation: When your order ships, including tracking number and carrier information

3. SHIPPING METHODS AND DELIVERY TIME

3.1 Standard Shipping (FREE)

We offer FREE Standard Shipping on all orders to U.S. addresses with no minimum purchase required.

  • Delivery Time: 13-20business days after your order ships

  • Total Time: 13-20 business days from order placement (including 1-3 days processing + 13-20 days shipping)

  • Carriers Used: We partner with reliable carriers including USPS, FedEx, UPS, and regional carriers to ensure timely delivery.

3.2 Delivery Time Estimates

Delivery times are estimates only and not guaranteed. Actual delivery may vary based on:

  • Your location and distance from fulfillment center

  • Shipping carrier performance and capacity

  • Weather conditions and natural disasters

  • Carrier delays during peak seasons

  • Local delivery conditions and accessibility

  • Customs clearance (if applicable for certain shipments)

3.3 Expedited Shipping

We currently do not offer expedited or express shipping options. All orders ship via Standard Shipping (4-7 business days delivery).

4. SHIPPING DESTINATIONS AND RESTRICTIONS

4.1 Domestic Shipping (United States)

We ship to all addresses within the 50 United States, including:

  • All 50 states (Alabama through Wyoming)

  • Residential addresses

  • Business addresses

  • Hotels and temporary addresses (with proper notification)

4.2 Addresses We DO NOT Ship To

We currently cannot ship to the following:

  • P.O. Boxes: We require a physical street address for delivery

  • APO/FPO/DPO Addresses: Military addresses (APO, FPO, DPO) are not supported at this time

  • U.S. Territories: Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands

  • International Destinations: We do not ship outside the United States

  • Freight Forwarders: We do not ship to package forwarding services or mail forwarding addresses

If you provide an unsupported address type, your order may be cancelled and refunded.

4.3 International Shipping

We do not currently offer international shipping. We only ship to addresses within the United States. International customers may not place orders at this time.

5. SHIPPING COSTS

5.1 Free Standard Shipping

We offer FREE Standard Shipping on ALL orders to U.S. addresses with:

  • No minimum purchase amount required

  • No coupon code needed

  • Automatically applied at checkout

  • Available on all products

5.2 Additional Fees

There are no hidden shipping fees. However, you are responsible for:

  • Sales Tax: Applicable state and local sales taxes based on your shipping address

  • Customs Duties: Not applicable (US domestic shipping only)

6. ORDER TRACKING

6.1 Tracking Information

Once your order ships, you will receive a Shipping Confirmation Email containing:

  • Tracking number

  • Shipping carrier name (USPS, FedEx, UPS, etc.)

  • Direct link to track your package

  • Estimated delivery date

6.2 How to Track Your Order

You can track your order using any of the following methods:

  • Email Link: Click the tracking link in your shipping confirmation email

  • Carrier Website: Visit the carrier's website (USPS.com, FedEx.com, UPS.com) and enter your tracking number

  • Your Account: Log into your Westline Official account and view order status under "Order History"

  • Contact Us: Email contact@westlineofficial.com or call +1 (505) 441-3487 with your order number

6.3 Tracking Updates

Please note:

  • Tracking information may take 24-48 hours to become active after you receive the shipping confirmation email

  • Tracking updates may be delayed during weekends, holidays, or high-volume periods

  • "Pre-shipment" or "Label Created" status means the carrier has received shipping information but not yet picked up the package

  • You are responsible for monitoring your tracking information and delivery status